Every Detail Handled
Ways to Fly With TuscanHound Air
At TuscanHound Air, every journey is built around the safety, comfort, and wellbeing of your pet. Depending on your needs, we offer two distinct levels of service. Both options are rooted in concierge care, with one designed specifically for pet parents who cannot travel alongside their companion.
- Shared Charter Concierge is included with every Shared Charter plane purchase.
- Executive Pet Travel Steward (EPTS) is a premium, fully managed alternative for pets traveling without their owner in concert with our global partner airlines.
Shared Charter Flights
Shared Charter Concierge
(Included In Charter Flight Purchase )
When you book a Shared Charter flight with TuscanHound Air, our standard concierge services ensure your pet’s journey is thoughtfully planned and professionally supported.
Included Concierge Support:
- Pre-flight travel coordination and documentation guidance
- Pet eligibility review and flight readiness checks
- Coordination with charter operators and ground handling
- Travel-day oversight and logistics management
- Clear communication before and after the flight
This service is ideal for pet parents traveling on the same flight who want peace of mind, seamless coordination, and expert oversight—without additional layers of care.
Executive Pet Travel Steward
A Dedicated Guardian
When You Cannot Travel With Your Pet
An Executive Pet Travel Steward (EPTS) is a certified, highly trained professional dedicated exclusively to your pet’s comfort, safety, and wellbeing throughout every stage of air travel.
If you are unable to travel with your pet, an EPTS steps in as your pet’s trusted guardian and personal advocate, combining veterinary-informed expertise with bespoke, concierge-level care.
What Sets EPTS Apart
Your pet is never simply “transported.” They are personally accompanied, cared for, and continuously monitored by a dedicated professional whose sole responsibility is your companion flying with one of our many global airline partners.
Our Executive Pet Travel Stewards:
- Are certified and experienced in animal health, behavior, and emergency response
- Provide attentive, compassionate care before, during, and after the flight
- Can personally collect your pet and spend up to 24 hours prior to departure together, allowing time for adjustment, bonding, and stress reduction
- Serve as your pet’s dedicated advocate at every step of the journey
- Communicate directly and consistently with you, offering real-time updates, reassurance, and peace of mind
- Ground transport to and from your departure and destination.
The EPTS Experience
From home pickup to final handoff, your pet’s journey is managed end-to-end with clinical awareness and luxury-level attentiveness. Our EPTS team blends structured protocols with human-level empathy, ensuring your pet feels secure, understood, and cared for, even in your absence.
The Right Choice
Which Service is Right for You?
Choose Shared Charter Concierge if:
- You are traveling on the same flight as your pet or if your pet is traveling solo with our Shared Charter team of pet and airline experts.
- You want expert coordination and oversight without additional caretaking services
- Fee’s are included in the Shared Charter Flight booking and service purchase.
Choose Executive Pet Travel Steward (EPTS) if:
- You are unable to travel with your pet and are looking for flight flexibility with dates, times and locations.
- You want a certified professional acting as your pet’s personal guardian door-to-door.
- You value continuous communication, hands-on care, and white-glove service
- Fee’s will be determined based on flight dates, routes, and ground transport requested.
Travel With Confidence
Whether you are flying alongside your pet or entrusting them to our care, TuscanHound Air is committed to one principle: your pet’s wellbeing comes first—always. For questions about Shared Charter Concierge or to inquire about the Executive Pet Travel Steward (EPTS) Program, our team is here to guide you every step of the way.
FAQs
