Participant Agreement

This Participant Agreement (“Agreement”) sets forth the terms and conditions under which TuscanHound Air (“we,” “our,” or “us”) provides transportation services for pets and their owners. By booking a service with us, you (“participant,” “pet owner,” or “client”) acknowledge that you have read, understood, and agreed to this Agreement.

1. Eligibility & Participation

• Participants must be at least 18 years old or have legal authorization from a guardian to book services.
• Pets must meet all health, vaccination, and documentation requirements as required by the destination country.
• The participant confirms that their pet is in good health and fit for travel. Any pre-existing medical conditions must be disclosed before booking.

2. Services Provided

TuscanHound Air provides:

• In-Cabin Pet Travel with a dedicated caregiver.
• Road Transport for pets within Europe and the UK.
• Documentation Assistance including pet passports, export certificates, and health certificates.
• Veterinary Coordination for pre-travel medical requirements.

All services are subject to availability, scheduling, and compliance with local and international regulations.

3. Responsibilities of the Participant

• Provide accurate and complete information regarding pet details, travel preferences, and required documentation.
• Ensure all travel documents (e.g., passports, vaccination records, permits) are valid and up to date.
• Adhere to all guidelines provided by TuscanHound Air, including pet handling instructions before and during travel.
• Cooperate with airport authorities, customs officials, and TuscanHound Air staff throughout the journey.

Failure to comply with these responsibilities may result in service refusal without a refund.

4. Fees, Payments & Refunds

• Full payment is required at the time of booking to confirm reservations.
• Cancellation and refund policies apply as follows:
  • Cancellations within 14 days of travel: Non-refundable.
  • Cancellations before 14 days of travel: Partial refunds may be available, subject to administrative fees.
• Any additional fees due to last-minute changes, documentation issues, or veterinary services must be covered by the participant.

5. Liability & Risk Acknowledgment

• TuscanHound Air takes all reasonable precautions to ensure safe and comfortable travel; however, we are not liable for:
  • Any injury, illness, stress, or discomfort experienced by the pet during transport.
  • Delays, flight cancellations, or border rejections due to government regulations, weather, or airline operational issues.
  • Additional costs incurred due to changes in travel plans caused by factors beyond our control.
• The participant agrees to assume all risks associated with pet travel and is encouraged to obtain pet travel insurance.

6. Code of Conduct

• Participants must behave respectfully toward TuscanHound Air staff, caregivers, and other passengers.
• Any disruptive, aggressive, or inappropriate behavior (by either the participant or their pet) may result in service denial.

7. Force Majeure

TuscanHound Air shall not be held responsible for delays, cancellations, or inability to perform services due to natural disasters, war, pandemics, airline strikes, or governmental restrictions. In such cases, we will provide rescheduling options when possible.

8. Dispute Resolution & Governing Law

• This Agreement shall be governed by the laws.
• Any disputes arising from this Agreement shall first be resolved through negotiation. If unresolved, the matter shall be settled via arbitration or legal proceedings in the appropriate jurisdiction.

9. Contact Information

For inquiries or concerns regarding this Agreement, please contact us:

📧 bookings@tuscanhoundair.com
📞 +39 055 1991 5813 | +1 415 613 6691

By booking a service with TuscanHound Air, you confirm that you have read, understood, and agreed to this Participant Agreement.