Contract of Carriage

This Contract of Carriage outlines the terms and conditions governing the transportation of pets and their owners by TuscanHound Air (“we,” “our,” or “us”). By booking a service with us, you (“passenger” or “pet owner”) agree to the following terms.

1. General Conditions

• This contract applies to all transport services provided by TuscanHound Air, including private jet and road transport services.
• We reserve the right to refuse service to any passenger or pet that does not comply with these terms.
• TuscanHound Air does not guarantee flight or transport schedules and is not responsible for delays caused by weather, operational issues, or government regulations.

2. Pet Travel Requirements

• All pets must meet the health, vaccination, and documentation requirements of their destination country.
• Owners must provide accurate information regarding their pet’s weight, breed, and special requirements.
• Pets are transported in-cabin with a caregiver; no pets will be placed in cargo.

3. Owner’s Responsibilities

• The pet owner is responsible for providing all necessary documentation (e.g., vaccination records, health certificates, permits).
• Any failure to provide the correct documents resulting in denied travel or entry is the responsibility of the owner, and no refunds will be issued.
• The owner must ensure their pet is in good health and fit for travel.

4. Liability and Limitations

• While we take every precaution to ensure safe and comfortable travel, TuscanHound Air is not liable for:
  • Illness, injury, or death of a pet during transport due to pre-existing conditions or unforeseen circumstances.
  • Any loss, damage, or delays caused by factors beyond our control, including airline cancellations, customs delays, or natural disasters.
• Pet owners are encouraged to obtain appropriate travel insurance for their pets.

5. Flight and Transport Changes

• TuscanHound Air reserves the right to adjust flight schedules, change aircraft, or alter routes as necessary.
• In case of unexpected delays or cancellations, we will notify clients as soon as possible and offer alternative solutions.

6. Cancellations and Refunds

• Cancellations by the Client:
  • Cancellations made within 14 days of departure are non-refundable.
  • Cancellations made before the 14-day period may be eligible for a partial refund, subject to administrative fees.
• Cancellations by TuscanHound Air:
  • If we must cancel a flight due to operational or safety reasons, we will offer a full refund or alternative transport options.

7. Behavior & Conduct

• The pet owner must follow all instructions provided by our staff and caregivers during the journey.
• Any aggressive or disruptive behavior by the pet or owner may result in refusal of service without a refund.

8. Governing Law

This Contract of Carriage is governed by the laws of [Specify Jurisdiction, e.g., Italy or the UK]. Any disputes will be resolved through arbitration or legal proceedings in the applicable jurisdiction.

9. Contact Information

For questions or concerns about this Contract of Carriage, please contact us:

📧 bookings@tuscanhoundair.com
📞 +39 055 1991 5813 | +1 415 613 6691

By booking with TuscanHound Air, you confirm that you have read, understood, and agreed to this Contract of Carriage.