Frequently Asked Question
What is TuscanHound Air?
TuscanHound Air is a luxury pet charter service specializing in safe, in-cabin air travel for pets of all sizes. We provide scheduled flights between Milan and Teterboro (NYC area), plus our Global Pet Concierge service worldwide.
What makes TuscanHound Air different?
We specialize in in-cabin travel for all breeds and sizes – no cargo, ever. Our key differentiators include:
- Over two decades of specialized expertise in animal care and behavior
- Accommodation for large breeds, bronchial breeds, and multiple pets
- Cage-free, stress-free travel experience
Can I fly without a pet?
Yes, absolutely! You are more than welcome to fly with us even if you don’t have a pet. While we love animals and offer special experiences for pet owners, we also ensure a comfortable journey for those traveling without a pet.
What routes do you offer?
We operate scheduled charter flights between Milan, Italy and Teterboro, New Jersey (NYC area). We also charter anywhere in the world upon request. Our Global Pet Concierge service is available worldwide from any major airport, with staff accompanying your pet throughout their journey.
What breeds can fly with TuscanHound Air?
All breeds are welcome, including large breeds, bronchial breeds (like bulldogs and pugs), and multiple pets.
What documentation does my pet need?
We handle all travel documentation including:
- EU pet passports
- Export certificates
- USDA endorsements
- Serology tests when required
- Health certificates from certified veterinarians
- CDC Dog Import Forms (new requirements as of 2024)
How far in advance should I book?
We recommend booking at least 30 days in advance to ensure proper documentation and health certificate timing. Emergency bookings may be accommodated based on availability.
What's included in the flight experience?
Every flight includes:
- Premium in-cabin seating for you and your pet
- Luxury amenities and comfort items
- Documentation management
Can I travel with multiple pets?
Yes! We specialize in accommodating multiple pets and can customize seating arrangements for your family’s needs.
What if my pet has special medical needs?
We can accommodate most medical needs with proper advance coordination.
Do you allow children on flights?
Yes, we welcome children on all our flights. Families can travel together with their pets in our luxurious, comfortable cabin environment.
Do you offer ground transportation?
Yes, we provide cage-free road transport throughout the U.S., EU, and UK. Pricing varies by route.
How do I book a flight?
You can book your tickets to/from Milan directly on our website at www.tuscanhoundair.com. You can also contact us directly for personalized assistance:
- Primary booking email: bookings@tuscanhoundair.com
- Italy phone: +39 371 303 6342
Toll-free: 1-833-LUXPAWS (1-833-589-7297)
For destinations beyond Milan-Teterboro, consult our concierge for tailored Global Pet Concierge travel solutions.
What's your response time?
We respond to all inquiries within 24 hours.
Can corporate travelers book group flights?
Absolutely! We welcome both individual luxury travelers and corporate bookings. Contact us for group rates and corporate travel solutions.
How do you ensure pet safety during flights?
Safety is our top priority:
- All staff certified in CPR and emergency response
- Pre-flight health assessments
- Emergency protocols in place
Are you DOT compliant?
Yes, we are fully Part 380 compliant and adhere to all DOT regulations including:
- 14 CFR 399.84 (full fare advertising requirements)
- 14 CFR 380.30(a) (public charter operator identification)
- All fares include taxes and fees with transparent pricing
- Proper public charter operator identification and disclosures
- Complete compliance with Part 380 public charter regulations
What does Part 380 compliance mean for passengers?
As a Part 380 compliant operator, we ensure:
- Transparent fare advertising with all costs included
- Proper identification as a public charter operator
- Full disclosure of terms and conditions
- Protection of passenger rights under federal aviation regulations
- Adherence to all safety and operational standards
Important DOT & Service Notice
TuscanHound Air, LLC is a Public Charter Operator and not a direct air carrier. All flights are operated by duly licensed direct air carriers as specified in your Operator-Participant Agreement (OPA). Reservations are only confirmed upon review and signature of the OPA, which outlines the full terms and conditions of your booking.
All fares displayed include applicable taxes and fees. Optional services — such as ground transportation, luxury boarding, or custom pet amenities — may incur additional charges, which will be clearly disclosed prior to purchase.
Flight schedules, pricing, routes, and services are subject to change and based on availability. TuscanHound Air operates in full compliance with U.S. Department of Transportation Public Charter regulations under 14 CFR Part 380.
For comprehensive details, please review our Terms and Conditions and the OPA agreement at the time of booking.
